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FAQ

SHIPPING

A flate rate shipping fee of $9.95 applies to all orders.

The Linen Cupboard is located in a small country town of Dirranbandi in rural Queensland. All orders will be sent with Australia Post via regular post. Please refer to the order processing time frames below. 

For a delivery date estimate, please head to www.auspost.com.au and use our postcode 4486 and your own postcode for your estimate.

​MondayYour order will be packed and lodged with Australia Post on Tuesday.
Your parcel will depart Dirranbandi with Australia Post at 6am on Wednesday morning.
​Tuesday​Your order will be packed and lodged with Australia Post on Tuesday.
Your parcel will depart Dirranbandi with Australia Post at 6am on Wednesday morning.
​Wednesday​Your order will be packed and lodged with Australia Post on Wednesday.
Your parcel will then depart Dirranbandi with Australia Post at 6am on Thursday morning.
​Thursday​Your order will be packed and lodged with Australia Post on Thursday.
Your parcel will then depart Dirranbandi with Australia Post at 6am on Friday morning.
​Friday​Your order will be packed and lodged with Australia Post on Friday.
Your parcel will then depart Dirranbandi with Australia Post at 6am on Monday morning.
​Saturday​Your order will be packed and lodged with Australia Post on Tuesday.
Your parcel will depart Dirranbandi with Australia Post at 6am on Wednesday morning.
​Sunday​Your order will be packed and lodged with Australia Post on Tuesday.
Your parcel will depart Dirranbandi with Australia Post at 6am on Wednesday morning.


PICK UP IN STORE

Want to secure your item, but don't want to pay postage? No problem, just select Pick Up In Store during the checkout process.


GIFT CARD REDEMPTION

The Linen Cupboard gift cards can be redeemed online. 

For redemption please follow the steps below -

  1. Once you select your items for purchase please make your way to the checkout screen. At the checkout screen you will be asked to pick a payment option. Please select gift card and proceed to the next step.
  2. At the next step, you'll be asked to enter your gift card number to validate the gift card.
  3. If the gift card number is valid and there is enough value on the gift card to pay for the order, the order value will be deducted from the gift card and the customer will see a thank you page.

Note: If you have chosen the gift card payment method, you must pay for the sale (including postage of $9.95) in full with the gift card. If, for example, you have a total basket size of $100 dollars but your gift card is only $50 dollars, you will not be able to pay with your gift card on the online store. Unfortunately the software is not able to process split payment methods.

However we are still able to process your purchase manually in store, all you have to do is call the store on 0438 402 478 or email info@thelinencupboard.com.au with the details of the items you would like to purchase along with your gift card number.


RETURNS

We are happy to offer you a refund or exchange for change of mind on full price merchandise. Sale items are final, returns will not be accepted on these purchases. 

Returns are to be posted to the following address within 10 days from date of delivery.

The Linen Cupboard
34 Railway St
DIRRANBANDI QLD 4486

Merchandise returned within the above timeframes can be returned for an exchange or full refund subject to the following conditions:

  • Proof of purchase is accompanied with the returned merchandise;
  • The merchandise is unworn, unwashed, unused and in its original condition with all tags intact.

​Exceptions

Our returns policy does not apply to the following merchandise:

  • Earrings, hair pieces, hosiery and underwear
    Due to hygiene reasons, earrings, hair pieces, hosiery and underwear are unable to be returned for change of mind.