FAQ

SHIPPING

A flat rate shipping fee of $14.95 applies to all orders.

The Linen Cupboard is located in a small country town of Dirranbandi in rural Queensland. All orders will be sent with Australia Post via regular post. Please refer to the order processing time frames below. 

For a delivery date estimate, please head to www.auspost.com.au and use our postcode 4486 and your own postcode for your estimate.

Our store is currently closed to the public during this Coronavirus crisis.

All online orders via postal delivery will be packed and lodged with Australia Post on Tuesdays and Thursdays. Your parcel will then depart Dirranbandi with Australia Post at 6am the following day.

I will be able to deliver orders or offer click and click to Dirranbandi residents on Tuesdays and Thursdays. Please select this option at the checkout and leave any instructions in the comment section.

 

RETURNS

We are happy to offer you a refund or exchange for change of mind on full price merchandise. Sale items are final, returns will not be accepted on these purchases. 

Returns are to be posted to the following address within 10 days from date of delivery.

The Linen Cupboard
34 Railway St
DIRRANBANDI QLD 4486

 

Merchandise returned within the above timeframes can be returned for an exchange or full refund subject to the following conditions:

  • Proof of purchase is accompanied with the returned merchandise;
  • The merchandise is unworn, unwashed, unused and in its original condition with all tags intact.

​Exceptions

Our returns policy does not apply to the following merchandise:

  • Earrings, hair pieces, hosiery and underwear
    Due to hygiene reasons, earrings, hair pieces, hosiery and underwear are unable to be returned for change of mind.